About these terms
These Terms of Use govern access to the Fundaripay website and general use of Fundaripay services in South Africa. Additional terms may apply within the consumer app, merchant portal, and at participating merchants.
← Back home
Legal
Terms of Use
These terms explain acceptable use of Fundaripay and how personal, payment, and biometric information is handled under South African law.
Last updated: August 2026
The app and merchant services
Downloading or using the Fundaripay app, registering as a merchant, or operating a Fundaripay terminal is also subject to terms presented in the App Store, Google Play, merchant agreements, and in product flows where applicable.
Personal information and POPIA
Fundaripay processes personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African law. Personal information is encrypted in transit and at rest using industry standard controls. By using Fundaripay, you acknowledge that we process personal information as described in our Privacy Policy and POPIA Act page.
Information visible to Fundaripay
For account identity, verification, support, and regulatory purposes, the only customer personal information visible within Fundaripay operational systems is your South African identity number, first name and surname, email address, and mobile phone number. Access to this information is restricted by role, logged where appropriate, and used only for lawful purposes connected to the service.
Payment and card information
Card and payment credential data is encrypted end to end within the payment environment. Fundaripay does not store or display full card numbers, CVV codes, or PINs. Payment credentials are processed by our payment facilitator under applicable payment industry standards. Fundaripay shares personal information with our licensed payment facilitator only where necessary to authorise, settle, and reconcile payments, meet financial crime obligations, and maintain a secure payment environment. We do not sell personal information. Our payment facilitator is contractually required to process information lawfully, apply appropriate security safeguards, and handle data only for the purposes we specify.
Biometric enrolment
Biometric information is treated as special personal information under POPIA. Palm enrolment is optional and requires your explicit consent. When a palm is recorded at a Fundaripay terminal, the capture is encrypted immediately, used only to complete recognition or enrolment, and then deleted on the terminal without delay. Fundaripay never stores palm images, raw scan files, or reusable photographs. We do not retain reversible biometric data. Any matching data used for payment is handled in encrypted form and is not visible to merchants. You may withdraw consent for biometric processing where POPIA allows, subject to the continued availability of non biometric payment methods where offered.
Deleting your account
You have the right to delete your Fundaripay account at any time under POPIA. You may delete your account directly in the Fundaripay app through account settings, or by emailing support@fundaripay.com and requesting account deletion. When your account is deleted, we delete or de identify personal information linked to your account. This includes your identity number, name and surname, email address, mobile phone number, and any biometric enrolment records. We also instruct our payment facilitator to delete or de identify personal information they hold for your account where applicable. Limited records may be retained only where South African law requires retention for regulatory, tax, fraud prevention, or dispute resolution purposes.
Acceptable use
You agree not to misuse Fundaripay services, attempt unauthorised access, interfere with security controls, scrape content at scale, or disrupt service availability.
Merchant responsibilities
Merchants must use Fundaripay lawfully, protect terminal access, train staff appropriately, and respect customer privacy at the point of sale. Merchants must not attempt to collect or store biometric or payment credential data outside authorised Fundaripay flows.
Liability
Fundaripay services are provided subject to applicable South African law. To the fullest extent permitted by law, Fundaripay is not liable for indirect or consequential losses arising from use of this website or services, except where liability cannot be excluded by law.
Privacy contact
Privacy and POPIA requests may be sent to support@fundaripay.com.
This information is provided in plain language to explain our privacy practices. It does not constitute legal advice.